Technical skills get you a job but people skills get you to the top and keep you there. In an organizational or work context, we get to meet and work with people of different social, ideological, intellectual and cultural backgrounds. In addition, work/life throws many challenges that we have to take into our stride.
Dealing with one’s own feelings and those of others require a set of skills that all of us can acquire with proper learning, training and experience. Primarily people skills can be grouped into the following three broad domains: emotional intelligence (understanding ourselves and moderating our responses), interpersonal skills (talking effectively and empathizing accurately), and leadership skills (building relationships of trust, respect and productive interactions).
People Skills in Brief
Emotional Intelligence is the ability to be aware of one’s own and other people’s emotions. This state of self awareness helps the individual to discriminate different emotional energies and judiciously decide either to go with or let go of them. Studies have shown that people with high emotional intelligence have greater mental health, and enjoy good social relations.
Interpersonal Skills are those that help people to deal with others in work and life situations. The understanding of how to listen to and what to communicate (verbally, non-verbally and using various other presentation techniques) and ultimately how to work with people of different modes, motives, and temperaments form the crux of interpersonal skills. Empathizing, listening, and communication skills are essential aspects of interpersonal skills.
Leadership Skills refer to the ability of a person in communicating, mobilizing, delegating, managing and motivating people in order to achieve a common goal. Leadership of course calls for emotional intelligence and interpersonal skills but the emphasis is more on setting vision, building a committed team, and focusing on the result of achieving mutually beneficial goals.
At Synergy, we offer both standard and customized courses on individual modules of various people skills including:
Written and Oral Communication
Team building & communication
Goal setting & Motivation
Our trainers are qualified experts and certified coaches. We follow time-tested, scientific and management methods/techniques that aim at bringing about expected behavioural changes in individuals and teams.
The programmes contain practical sessions and role plays that make the event more live, interactive and effective. We also use case examples and videos to help participants observe, analyze and take required steps to better their own behaviour or responses to a given situation.
We offer customized corporate training programmes for specific needs of organizations to achieve specific performance objectives. Use the form below and let us understand your training requirements. We will get back to you with customized courses.
Why Sales training is important to boost Sales (Revenue) in an Organisation?
Sale is an age old and underrated profession in the world. Unlike the early days where producing and trading was a main activity sales had very little relevance. However in this modern information age the prospective buyer is bombarded with so much information that he does not have adequate time to evaluate and buy the right products. Sales, in this modern age, make a huge impact on your top line and bottom-line. Sales training takes a significant role in preparing the sales professional to deliver results consistently.
The first step towards successful sales is to understand self. What do you want? What are your ? What do you want to be in future? What skills and knowledge you need to acquire to get there? These are the questions which require answers leading to your success in Sales. Sales training enables you to understand your strong points as an individual. Build your confidence so that you can any situation and pursue what you want.
The second step is to understand what your prospect wants. All the above questions is relevant to our prospect also. How to uncover his problems? What is the right solution for him? How to build a strong and long-lasting relationship with him? How to build trust and confidence with him? We will have answers to all the questions through the structured Sales training program.
The third step is to understand your products or services thoroughly. What are the unique features your products? What is the difference between features, Advantages and benefits of your products? How relevant it is to what the customer wants? These questions again will have answers through he Sales training. Consistency is achieving results is the key to successful sales profession.
To sum up The Sales training will broadly cover the following aspects:
- Understanding self.
- Understanding customers and meeting his needs.
- Understanding Products/Services and its relevance to customer problems.
- Timing and alignment for effective closure.
It is important for organisations to invest in sales training regularly so that the investment can deliver consistent results and give returns multi fold. A good Sales organisation is sure to deliver results and to create a good sales organisation, Sales training is mandatory.